The phone rings while the room is occupied. It always has.
A practice cannot staff a front desk for every hour patients want to call. LeadRush answers those calls, collects what the booking actually needs, and puts the patient into the right practitioner's first free slot.
What the missed call costs clinics and private practices
A patient who cannot get through calls the next practice on the list. Nobody in your clinic ever learns it happened, because an unanswered phone leaves no record of the person who put it down.
What the agent asks, and what it never does
Qualification is written down before it runs. You approve both lists, and the agent cannot argue its way past the second one.
- Whether this is a new patient or an existing file
- Reason for the visit in the patient's own words, and how long it has been going on
- Insurer and whether a referral exists
- First available slot with the right practitioner
- Give clinical advice, triage severity, or interpret symptoms
- Discuss anything in an existing patient file
- Handle an emergency — those are escalated to your line immediately
Medical content is kept minimal by design: identity, reason, insurer, slot. Nothing more.
Questions clinics and private practices ask
- Is it allowed to give medical advice?
- No, and that is a hard rule rather than a tuning choice. The agent records the reason for the visit in the patient's own words and books a slot. It does not assess severity, interpret a symptom, or suggest what to do in the meantime. Anything approaching that ends with a person.
- What about patient data under the GDPR?
- The agent collects the minimum a booking needs and nothing else, which is the strongest protection available: data not gathered cannot leak. Everything is stored in the European Union, no customer data trains third-party models, and the Managed plan includes a signed data processing agreement.
The rest of the common questions, on pricing, GDPR and setup, are answered on the FAQ page.
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