The boiler failed at seven. You were under someone else's sink.
Emergency work is won by whoever answers. LeadRush picks up the call you could not take, finds out what has failed, checks the address against the postcodes you serve, and either books the slot or wakes the on-duty phone.
What the missed call costs plumbers, electricians and heating engineers
A homeowner with no heating does not leave a voicemail and wait. They work down the list until somebody answers, and the third name on that list gets a job that was yours for the ten minutes your hands were full. It never appears as a lost lead, because it never became one — it is simply a call that rang out.
What the agent asks, and what it never does
Qualification is written down before it runs. You approve both lists, and the agent cannot argue its way past the second one.
- What has failed, and is anything actively leaking or without heat
- Full address, so the agent can check it against your service regions
- Whether it is owner-occupied or a rental, and who authorises the work
- Availability against your live calendar, plus acceptance of the call-out fee
- Quote a repair price beyond your published call-out fee
- Promise an engineer before the slot exists in your calendar
- Accept a job outside the postcodes you serve
Emergencies are routed to the on-duty phone within seconds; everything else arrives booked.
Questions plumbers, electricians and heating engineers ask
- How does it know what counts as an emergency?
- You decide, in words rather than settings. No heat, an active leak, anything electrical that smells of burning — whatever you list becomes the escalation rule. Those conversations ring the on-duty phone straight away with the address and the fault already gathered, so the engineer calls back knowing what to bring.
- Will it take work outside the area we cover?
- No. The agent asks for the full address early, precisely so it can check it against the postcodes you serve before anything is promised. An enquiry from outside them ends politely and is logged, so you can see whether a neighbouring area is worth expanding into.
The rest of the common questions, on pricing, GDPR and setup, are answered on the FAQ page.
Bring us last month’s unanswered messages. We will show you what was in them.
Twenty minutes, screen shared, your own WhatsApp number. We connect it live and let the agent answer the next message that arrives.