The intake call that never got returned was a client.
Someone with a deadline and a problem does not wait for a callback on Monday. LeadRush answers, gathers the facts intake needs including the counterparty for the conflict check, and books the right partner.
What the missed call costs law firms and legal practices
By the time a message is passed on, read between hearings and returned, the caller has instructed somebody else. The firm's own record of it is a note saying the client did not call back.
What the agent asks, and what it never does
Qualification is written down before it runs. You approve both lists, and the agent cannot argue its way past the second one.
- Which entity or individual the matter concerns
- Counterparty name, for the conflict check
- Approximate value at stake and any hard deadline
- A slot with the right partner for the intake call
- Give legal advice or an opinion of any kind
- Quote fees or scope of engagement
- Confirm representation before a conflict check clears
The agent gathers intake facts and books the partner. Advice stays where it belongs.
Questions law firms and legal practices ask
- Could it accidentally create a client relationship?
- It is built not to. The agent gives no advice, quotes no fee, states no scope and confirms no representation — those are on the never list, which it cannot argue its way past. It gathers facts and books a call, and says as much to the caller.
- How does the conflict check work?
- The agent asks for the counterparty by name during intake and puts it in the summary, so the check runs before the partner speaks to anyone. It never confirms that the firm can act, because that decision is yours and it comes after the check.
The rest of the common questions, on pricing, GDPR and setup, are answered on the FAQ page.
Bring us last month’s unanswered messages. We will show you what was in them.
Twenty minutes, screen shared, your own WhatsApp number. We connect it live and let the agent answer the next message that arrives.